About Justin
Justin Shimoon is the founder and CEO of AffinityClick Inc., the makers of Hushed, a top-five grossing iOS/Android app for over five years.
Justin’s love for technology and marketing started at an early age and followed him through his years at university. After graduating from Carleton University with a degree in electrical engineering, as well as a minor in telecommunications, Justin didn’t waste any time before jumping into the internet marketing industry. In 2000, he founded his first company, Sitebrand, a digital marketing company. Sitebrand helped companies personalize the online experience with relevant messaging. Behind Sitebrand was a team of seasoned personalization experts. At the time, Justin didn’t know it, but this company would help him develop as a leader and CEO, which would become invaluable later in life as he started additional companies.
During this tenure as CEO at Sitebrand, Justin developed his leadership style, fostered the development of close to 40 employees at the company’s peak, and became an expert on digital marketing and the ever-evolving industry. As Sitebrand quickly grew and established a major presence, Justin evolved into a prominent business leader in Ontario, Canada. Tasked with growing a team and developing a positive work culture at an early age, Justin embraced the challenge head on and ever since, he has been intentional about professional development and challenging himself to become a better leader each day.
Today, Justin uses the experiences and lessons learned from his first startup companies to shape his decision making skills at Hushed. Considered a leader in the VOIP telecommunication space, Justin and the team at Hushed have built a successful company with over seven million downloads, 500 million phone calls, 1 billion million text messages, and utilized in over 45 countries. Despite the large-scale adoption by Hushed users, Justin is most proud of the 4.5 star rating on the Apple App Store, with over 1,000 reviews.
Justin is quick to share that it was the culmination of hard work and the ability to predict which features users would want that allowed Hushed to grow to the level it has. For Justin and the team at Hushed, the excited lies in knowing they have only just scratched the surface. While Justin remains engaged in the VOIP industry and working to make Hushed the worldwide leader, he is also passionate about the technology startup scene in Canada. Justin enjoys learning about emerging technology like artificial intelligence and cryptocurrency. His curiosity and drive to always learn is infectious to those around him
Justin has started this website to serve as an outlet to share his thoughts around leadership, marketing, and how startup founders can create a product and culture scales. Throughout his journey as a founder, Justin has learned valuable lessons that he hopes to share with his employees and others that are in similar stages in their career.
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Named to 40 Under 40 list
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Recipient of the Wes Nicol Award
Loyal Customers Flock to Transparent Social Pages
As companies struggle to better connect with their customers, and particularly build stronger relationships with the millennial generation, they’re coming to terms with the fact that social media could define the branding of their business. As more and more consumers get their information from social media platforms, traditional methods of marketing and outreach are becoming less effective. And as millennials have begun bucking traditional notions of brand loyalty, companies are having to scramble to find a solution.
But the answer could be simpler than many might think. With a wealth of competitors in just about every field, consumers are expecting a company that’s loyal and honest with them before they’re willing to offer their loyalty in return. It’s a premise that seems to have research weighing in its favor. A recent study by the Social Media and the Evolution of Transparency report found that a vast majority of individuals believe that businesses should be transparent with their customers. 1,000 consumers were surveyed, and 86% weighed in favor of transparency. Perhaps most shockingly, those surveyed weighed it as a more important value for businesses to have than any other demographic. The standards for politicians, friends, families, and even non-profits all ranked lower in terms of the demand for transparency.
At the core of this study is the understanding that businesses need consumers more than consumers need businesses. Part of that could be due to the decreased barrier to entry to businesses. SaaS has made delivery pipelines more accessible to small businesses than ever before, and the rise of the internet means that countless companies can put their product front and center in a customer’s consciousness.
But understanding the importance of transparency also means understanding what that word means to prospective customers. 59% of those surveyed connected transparency to “openness”, 53% to “clarity”, and 49% to “honesty”. In short, customers want to know the objectives of the companies they do business with, and they want a personal connection that helps them draw a direct line between their own values and that of the organizations they choose to do business with. Fortunately, businesses have more options in how they directly engage with their customers. More and more companies are engaging customers directly through channels like Twitter and Facebook, and these platforms are increasingly becoming the main window by which customer service teams operate. Moving forward, the business world will have to start recognizing that properly reaching their customers has less to do with a clever ad campaign and more to do with an authentic ad campaign that puts their values and brand identity in clear relief.
Success in Startups Dependent on Leadership Skills
If you want to become a successful leader, there are specific skills you must attain. This is also true for entrepreneurs trying to build a successful startup, and many will say your success will be heavily dependent on the leadership skills you possess. This can be difficult for some entrepreneurs but no matter what skills you already have, there are many ways to improve and pinpoint the most important things to focus on with your employees. Here we will discuss some of the more essential leadership skills every entrepreneur beginning their startup should make their top priority on the road to success.
Listen and Ask Questions
A good leader will ask questions, and a great leader will listen. In order to be successful and have your employees feel like they are being taken into consideration, it’s best to ask questions and listen to what they have to say. Your employees will feel like you care and understand where they are coming from on many different levels.
Another great way to encourage the input of your employees is by adopting different programs that allow them to give feedback on how to improve various aspects of the company and what difficulties they may be having. One on one meetings can work this same way and provide the feedback you may need in order to move the company forward in the right direction.
Inspire Entrepreneurial Thinking
Entrepreneurs do what they can to drive the business forward. Their passions are what help to make them successful. This is an important aspect of startup success because entrepreneurs understand that if the company is successful then they too are successful. Instilling and inspiring that kind of entrepreneurial spirit and thinking into yourself and your employees is going to propel your startup forward in the way you want and create success.
Create Transparent Environment
A transparent culture and environment is essential within the business itself and the employees. Transparency helps your employees feel they are part of a team within the company and that they are in the loop on decisions being made. Creating conversations between different levels of management and department and having open door meetings will help to ensure the transparent culture.
Utilizing these leadership skills will help to promote a successful forward motion within your startup. Some of these skills can be learned and worked on in order to improve your leadership and ensure happy employees in your business. Working alongside and sticking to a teamwork minded culture is going to make you the leader your employees want to work for.
Digital Marketing Trends
The business landscape is changing at an increasing rate, so companies must be willing to adapt or else they’ll be left behind. This is especially true for digital marketing. Here are 4 of the top trends that you should be aware of as you plan for 2019 and beyond.
Augmented reality
With the proliferation of smartphones, everyone has a computer with them everywhere they go, which gives them access to the internet from any location. Augmented reality provides information via the internet based on your location and what you’re trying to accomplish there.
One example that has been used is navigation apps. Not only do they help guide you to your destination, but they also provide information about all the streets and points of interest along the way.
For businesses, augmented reality could open many new possibilities for connecting with their customers. For example, location-triggered ads can help create more individualized and effective marketing.
Machine learning
Machine learning is a relatively new approach to computing that has been taking industries by storm. It allows a computer to learn similarly to the way a human would via artificial intelligence software. By feeding a machine learning system with enough information, it can find useful patterns and make valuable predictions. This gives companies the power to anticipate customer behavior and plan for shifts in the market.
Conversational apps
The ability to speak with devices with conversational language is becoming more prevalent. Analysts predict this type of interaction will soon surpass typed text searches. Apps such as Google Assistant and Alexa provide a wide variety of functions that make them basically a virtual assistant. As these apps gain better ability to understand spoken language, companies will need to tailor their marketing efforts to respond to this new consumer behavior.
Content becoming more interactive
As devices become more powerful and internet bandwidth grows, people will increasingly turn to video content rather than text or still images. Not only is video content an engaging medium, but live video streams create even more of a captivated and loyal audience. In live streams, the target audience can interact with the presenters in real time. This provides a powerful way for a brand to connect with the audience and convert sales.